East & Partners is Australia's leading banking research and advisory firm providing the financial services industry with independent, market wide research, analysis and customer insight on the institutional corporate and business banking markets.
A six monthly demand research service focussed on the Australian Merchant Acquiring market. Covering the Top 500 institutional, corporate, SME and micro business merchant markets, the service is based on direct interviews with approximately 2,700 companies. Market analytics reported to clients include transaction and dollar value volumes, merchant relationship development and management, terminal population, merchant channels, product penetration, share of mind, market size and forecasts analytics, service pricing and competitive merchant service satisfaction and churn opportunities.
East & Partners' Business Banking Customer Satisfaction Monitor is a monthly research program providing comprehensive analysis on how successfully banks are servicing business banking customers across Australia.
April edition now available
East & Partners' Business Banking Sentiment is a monthly monitor of customer sentiment towards banks focussing on the key measures of satisfaction, empathy, loyalty, and advocacy.
April edition now available
The fifth issue of East & Partners' research, on behalf of PricewaterhouseCoopers, into the health and wealth of Australian businesses with annual turnover between
A$10 and 100 million has now been released.
To download a PDF version of the Private Business Barometer, click here >>