East & Partners

ANZ 33.5% ▼ BOQ 62.1% ■ BWA 40.1% ▼ CBA 22.4% ■ CITI 32.7% ▲ HSBC 58.0% ▼ NAB 55.7% ▲ SGB 55.7% ▼ SUN 25.8% ▼ WBC 41.7% ▲ OTHER 42.8% ▼ TOTAL 41.7% ▼ ANZ 33.5% ▼ BOQ 62.1% ■ BWA 40.1% ▼ CBA 22.4% ■ CITI 32.7% ▲ HSBC 58.0% ▼ NAB 55.7% ▲ SGB 55.7% ▼ SUN 25.8% ▼ WBC 41.7% ▲ OTHER 42.8% ▼ TOTAL 41.7% ▼ ANZ 33.5% ▼ BOQ 62.1% ■ BWA 40.1% ▼ CBA 22.4% ■ CITI 32.7% ▲ HSBC 58.0% ▼ NAB 55.7% ▲ SGB 55.7% ▼ SUN 25.8% ▼ WBC 41.7% ▲ OTHER 42.8% ▼ TOTAL 41.7% ▼ ANZ 33.5% ▼ BOQ 62.1% ■ BWA 40.1% ▼ CBA 22.4% ■ CITI 32.7% ▲ HSBC 58.0% ▼ NAB 55.7% ▲ SGB 55.7% ▼ SUN 25.8% ▼ WBC 41.7% ▲ OTHER 42.8% ▼ TOTAL 41.7% ▼ ANZ 33.5% ▼ BOQ 62.1% ■ BWA 40.1% ▼ CBA 22.4% ■ CITI 32.7% ▲ HSBC 58.0% ▼ NAB 55.7% ▲ SGB 55.7% ▼ SUN 25.8% ▼ WBC 41.7% ▲ OTHER 42.8% ▼ TOTAL 41.7% ▼ ANZ 33.5% ▼ BOQ 62.1% ■ BWA 40.1% ▼ CBA 22.4% ■ CITI 32.7% ▲ HSBC 58.0% ▼ NAB 55.7% ▲ SGB 55.7% ▼ SUN 25.8% ▼ WBC 41.7% ▲ OTHER 42.8% ▼ TOTAL 41.7% ▼ ANZ 33.5% ▼ BOQ 62.1% ■ BWA 40.1% ▼ CBA 22.4% ■ CITI 32.7% ▲ HSBC 58.0% ▼ NAB 55.7% ▲ SGB 55.7% ▼ SUN 25.8% ▼ WBC 41.7% ▲ OTHER 42.8% ▼ TOTAL 41.7% ▼

BBSI Cust Sat : Oct 2008

East & Partners is Australia's leading banking research and advisory firm providing the financial services industry with independent, market wide research, analysis and customer insight on the institutional corporate and business banking markets.

Australian Equipment Finance Markets

This biennial review combines a survey of 1,250 business customers across core customer segments with an exploration of the supply side of the market. The supply side exploration encompasses findings from interviews with major lenders, finance companies and third party originators.

Essential reading for all market participants, the review provides a range of relevant analytics and insights, and incorporates a direct comparison of metrics and performance measures with the inaugural review from October 2006. Delivering a clear picture of the market, the review presents the current competitive positioning of individual providers and vividly illustrates the progress they have made over the course of the past two years.

For more information please contact Alan Blake at alan.b@east.com.au

East & Partners' Business Banking Customer Satisfaction Monitor is a monthly research program providing comprehensive analysis on how successfully banks are servicing business banking customers across Australia.
October edition now available

East & Partners' Business Banking Sentiment is a monthly monitor of customer sentiment towards banks focussing on the key measures of satisfaction, empathy, loyalty, and advocacy.
October edition now available


	Australia
	Institutional Banking Institutional Transaction Banking Corporate Banking Corporate Transaction Banking SME Banking Markets Trade Finance Markets Merchant Acquiring & Cards Markets Business Banking Sentiment Index
	Asia
	Institutional Transaction Banking

The fourth issue of East & Partners' research on behalf of PricewaterhouseCoopers into the health and wealth of Australian businesses turning over between A$10 and 100 million has now been released.

To download a PDF version of the Private Business Barometer, click here >>


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	4 November 2008 New switching service implemented
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	3 November 2008 Crunch stifles SME growth aspirations
	31 October 2008 Citi drops some mortgage business
	31 October 2008 Westpac unveils strong profit
	29 October 2008 East launches 2009 Annual Review
	29 October 2008 SGB Cash Profit jumps
	29 October 2008 New MD for Esanda
	27 October 2008 GE Money cuts business
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	27 October 2008 WBC/SGB approved on condition
	27 October 2008 Credit before all else in Equipment Finance
	24 October 2008 CBA on the up

	More >>


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