East & Partners is Australia's leading banking research and advisory firm providing the financial services industry with independent, market wide research, analysis and customer insight on the institutional corporate and business banking markets.
A six monthly analysis of market share and bank-by-bank customer satisfaction performance across key service and relationship attributes in Asia's transaction banking markets. Based on interviews with the Top 1,000 institutions in ten Asian countries excluding Japan.
East & Partners' Business Banking Customer Satisfaction Monitor is a monthly research program providing comprehensive analysis on how successfully banks are servicing business banking customers across Australia.
December edition now available
East & Partners' Business Banking Sentiment is a monthly monitor of customer sentiment towards banks focussing on the key measures of satisfaction, empathy, loyalty, and advocacy.
Nov / Dec edition now available
