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ANZ 26.6% ▼ BOQ 60.6% ■ BWA 32.5% ▼ CBA 20.2% ▼ CITI 28.0% ▼ HSBC 54.8% ▼ NAB 53.9% ▼ SGB 57.0% ▲ SUN 21.1% ▲ WBC 33.9% ▼ OTHER 37.7% ▼ TOTAL 37.6% ▼ ANZ 26.6% ▼ BOQ 60.6% ■ BWA 32.5% ▼ CBA 20.2% ▼ CITI 28.0% ▼ HSBC 54.8% ▼ NAB 53.9% ▼ SGB 57.0% ▲ SUN 21.1% ▲ WBC 33.9% ▼ OTHER 37.7% ▼ TOTAL 37.6% ▼ ANZ 26.6% ▼ BOQ 60.6% ■ BWA 32.5% ▼ CBA 20.2% ▼ CITI 28.0% ▼ HSBC 54.8% ▼ NAB 53.9% ▼ SGB 57.0% ▲ SUN 21.1% ▲ WBC 33.9% ▼ OTHER 37.7% ▼ TOTAL 37.6% ▼ ANZ 26.6% ▼ BOQ 60.6% ■ BWA 32.5% ▼ CBA 20.2% ▼ CITI 28.0% ▼ HSBC 54.8% ▼ NAB 53.9% ▼ SGB 57.0% ▲ SUN 21.1% ▲ WBC 33.9% ▼ OTHER 37.7% ▼ TOTAL 37.6% ▼ ANZ 26.6% ▼ BOQ 60.6% ■ BWA 32.5% ▼ CBA 20.2% ▼ CITI 28.0% ▼ HSBC 54.8% ▼ NAB 53.9% ▼ SGB 57.0% ▲ SUN 21.1% ▲ WBC 33.9% ▼ OTHER 37.7% ▼ TOTAL 37.6% ▼ ANZ 26.6% ▼ BOQ 60.6% ■ BWA 32.5% ▼ CBA 20.2% ▼ CITI 28.0% ▼ HSBC 54.8% ▼ NAB 53.9% ▼ SGB 57.0% ▲ SUN 21.1% ▲ WBC 33.9% ▼ OTHER 37.7% ▼ TOTAL 37.6% ▼ ANZ 26.6% ▼ BOQ 60.6% ■ BWA 32.5% ▼ CBA 20.2% ▼ CITI 28.0% ▼ HSBC 54.8% ▼ NAB 53.9% ▼ SGB 57.0% ▲ SUN 21.1% ▲ WBC 33.9% ▼ OTHER 37.7% ▼ TOTAL 37.6% ▼

BBSI Cust Sat: May 2009

East & Partners is Australia's leading banking research and advisory firm providing the financial services industry with independent, market wide research, analysis and customer insight on the institutional corporate and business banking markets.

Merchant Acquiring & Cards Markets

A six monthly demand research service focussed on the Australian Merchant Acquiring market. Covering the Top 500 institutional, corporate, SME and micro business merchant markets, the service is based on direct interviews with approximately 2,700 companies. Market analytics reported to clients include transaction and dollar value volumes, merchant relationship development and management, terminal population, merchant channels, product penetration, share of mind, market size and forecasts analytics, service pricing and competitive merchant service satisfaction and churn opportunities.

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	16 June 2009 Advice at hand for SMEs
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	10 June 2009 Big Business not happy, but not moving
	9 June 2009 Voice ID for NAB phone banking
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