Research Notes are East & Partners' monthly discussion papers, emailed to subscribers as a PDF. Each month we examine a service, product or relationship issue that has emerged as an area of interest during the course of our research programs or through interaction with our clients.

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Current Editions

• Australasia: SME's discovering risk - May 2013
• Asia: Winning Hearts and Minds of Asian Banking Customers - May 2013
• Australasia: Strong dollar still causing adjustment - April 2013
• Asia: Disconnect in Transaction Banking - April 2013
• Australasia: Clear Signs of life in Corporate Banking - March 2013
• Asia: Relationship churn, Asia's corporates are restless - March 2013
• Australasia: "Greenshoots" there, if you look carefully - February 2013
• Asia: Delicate balance of power in Asian banking - February 2013
• Australasia: Finding growth in a recovering market - January 2013
• Asia: Banks can only do as well as their clients - January 2013
• Australasia: All eyes on payments at Christmas - December 2012
• Asia: Asia's mobile banking revolution - December 2012
• Australasia: Mind share: something you can't just buy - November 2012
• Asia: Different flows : Deposit flows into Asia's banks are important - November 2012
• Australasia: Pendulous and waiting for growth : Private Banking - October 2012
• Australasia: Balance tilts in agribusiness lending - September 2012
• Asia: Basel III: made in Europe, forced on Asia? - September 2012
• Australasia: Playing the niches - August 2012
• Asia: Sharia banking changing Asia's landscape Asia - August 2012
• Australasia: Australia still lagging on payments - July 2012
• Asia: Asia's millionaires : Who's banking them? - July 2012
• Australasia: Australian Infrastructure : Who's going to bank it? - June 2012
• Asia: The Asian deposit market - June 2012
• Australasia: Job cuts in the banking sector - May 2012
• Asia: Bank Bashing in Australia and China - May 2012
• Settlement of the payments settlement gap - April 2012
• Decoupling the OCR - February 2012
• Cards key to SME Credit - January 2012
• Profitable Banks are Good Banks! - December 2011
• Banks Flying in the Face of Big Headwinds - November 2011
• Making Money in the Payments Chain - September 2011
• The Cards Surcharging Train - July 2011
• The Banking Deposit Funding Index - April 2011
• The Banking Deposit Funding Index - March 2011
• Business Banking : the changing customer... - February 2011
• Is the Relationship Manager a spent force? - January 2011
• Is the Relationship Manager a spent force? - December 2010
• Customer Satisfaction vs Customer Experience - June 2010
• The rise and rise of the product specialist - May 2010
• Business deposits...the race is on - April 2010
• Has Business Credit Turned - The SME Markets ??? - March 2010
• The dam of dissatisfaction - January 2010
• The Rise of the Product Specialist - November 2009
• The Post GFC Relationship Manager - October 2009
• Financial Risk Management: the Elephant in the Room? - September 2009
• Mind Games - August 2009
• Great Expectations in Banking - July 2009
• Is Customer Advocacy Dead? - June 2009
• The High Value Retail Customer - May 2009
• Seizing the moment - April 2009
• Opportunity Knocks? - March 2009
• To lend or not to lend - February 2009 (2)
• Crossing into Private Wealth - February 2009 (1)
• The Big Success Checks for 2009 - January 2009
• The Image of Business Banks - November 2008
• Funding worries hit business outlook - October 2008
• CBA acquisition of BankWest: back to the future? - October 2008 (Special)
• The Sub-Prime Crisis: The end of the beginning? - September 2008
• Merchants call the cards - August 2008
• Emerging From the Credit Crunch - July 2008
• Who really owns the customer? - June 2008
• The Productivity Kicker - May 2008
• Westpac and St George Merger - May 2008 (Special)
• Deposits - April 2008
• East(er) Predictions - March 2008
• Asian Business Banking - February 2008
• Relationship Manager Performance - January 2008
• What the business customer wants in 2008 - November 2007
• Understanding Value for Money - October 2007
• Life Cycle Banking - September 2007
• A spicy month in business banking - August 2007
• Third Party Distribution - July 2007
• The Mind Share-Market Share Correlation - June 2007
• Where to for the Overdraft? - May 2007
• Monetising Customer Satisfaction - April 2007
• Market Share in Business Banking - March 2007
• Innovation in Business Banking - February 2007
• Cutting Through the Noise in Business Banking - November 2006
• Positive and Negative Customer Advocacy - October 2006
• Business Lending: Third Party Origination - September 2006
• Is Business Ready for the Born Again Branch? - August 2006
• Death of the Relationship Manager - July 2006
• SME Borrowing Experiences - June 2006
• The Asia Conundrum - May 2006
• Foreign Exchange - April 2006
• Merchant Acquiring - March 2006
• Equipment Finance - February 2006
• The Dynamics of Mind Share - January 2006
• Customer Satisfaction versus Market Share - November 2005
• Cash Flow Financing - October 2005
• CFO Advocacy of their banks - September 2005
• Churn Trends in Business Banking - August 2005
• Australia's Trade Finance Markets - July 2005
• Market Share vs Wallet Share - June 2005
• Relationship Manager Performance in the SME Market - May 2005
• Liquidity and Working Capital Funding - April 2005
• Australia's Funds Management Markets - March 2005
• Australia's Spot FX Markets - February 2005