Research Notes are East & Partners' monthly discussion papers, emailed to subscribers as a PDF. Each month we examine a service, product or relationship issue that has emerged as an area of interest during the course of our research programs or through interaction with our clients.
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Current Editions
- The dam of dissatisfaction - January 2010
- The Rise of the Product Specialist - November 2009
- The Post GFC Relationship Manager - October 2009
- Financial Risk Management: the Elephant in the Room? - September 2009
- Mind Games - August 2009
- Great Expectations in Banking - July 2009
- Is Customer Advocacy Dead? - June 2009
- The High Value Retail Customer - May 2009
- Seizing the moment - April 2009
- Opportunity Knocks? - March 2009
- To lend or not to lend - February 2009 (2)
- Crossing into Private Wealth - February 2009 (1)
- The Big Success Checks for 2009 - January 2009
- The Image of Business Banks - November 2008
- Funding worries hit business outlook - October 2008
- CBA acquisition of BankWest: back to the future? - October 2008 (Special)
- The Sub-Prime Crisis: The end of the beginning? - September 2008
- Merchants call the cards - August 2008
- Emerging From the Credit Crunch - July 2008
- Who really owns the customer? - June 2008
- The Productivity Kicker - May 2008
- Westpac and St George Merger - May 2008 (Special)
- Deposits - April 2008
- East(er) Predictions - March 2008
- Asian Business Banking - February 2008
- Relationship Manager Performance - January 2008
- What the business customer wants in 2008 - November 2007
- Understanding Value for Money - October 2007
- Life Cycle Banking - September 2007
- A spicy month in business banking - August 2007
- Third Party Distribution - July 2007
- The Mind Share-Market Share Correlation - June 2007
- Where to for the Overdraft? - May 2007
- Monetising Customer Satisfaction - April 2007
- Market Share in Business Banking - March 2007
- Innovation in Business Banking - February 2007
- Cutting Through the Noise in Business Banking - November 2006
- Positive and Negative Customer Advocacy - October 2006
- Business Lending: Third Party Origination - September 2006
- Is Business Ready for the Born Again Branch? - August 2006
- Death of the Relationship Manager - July 2006
- SME Borrowing Experiences - June 2006
- The Asia Conundrum - May 2006
- Foreign Exchange - April 2006
- Merchant Acquiring - March 2006
- Equipment Finance - February 2006
- The Dynamics of Mind Share - January 2006
- Customer Satisfaction versus Market Share - November 2005
- Cash Flow Financing - October 2005
- CFO Advocacy of their banks - September 2005
- Churn Trends in Business Banking - August 2005
- Australia's Trade Finance Markets - July 2005
- Market Share vs Wallet Share - June 2005
- Relationship Manager Performance in the SME Market - May 2005
- Liquidity and Working Capital Funding - April 2005
- Australia's Funds Management Markets - March 2005
- Australia's Spot FX Markets - February 2005
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